Cancelling subscriptions

You can cancel or re-schedule a recurring order, anytime with no cost.

  • Simply log in via the "Account" link at the top right of this page or click here to login directly.
  • You will see a link on the left menu "Recurring Orders".
  • Click the "cancel" or "re-schedule" link to the right of the order you'd like to cancel or re-schedule.

This action is immediate and applies only to orders that haven't been billed yet.

We comprehend that you may not need your planned order at that point. Hence, we make sure to send you three emails before an auto-refill order is set up, just in case you need to amend, reschedule, or cancel it.

Please contact support if you didn't manage to cancel an order in time and it's between payment and shipping times.